ITALIAN HOTEL CHAINS- CUSTOMER CARING

Italy is famous for its warm hospitality and its good food, and these qualities can also be found in its hotels, which take pride in making their foreign customers feel at home. Even in the big chains, Italian individualism has allowed hotels to retain their own personal identity, while their parent companies have narrowed their focus onto different sectors. Whatever the target market however, all the chains mentioned below attach great importance to their high-quality conference facilities.

 
Atahotels  
direzione@atahotels.it
commerciale@atahotels.it
www.atahotels.it
President Antonio Talarico
Sales office Laura Baroncelli
Number of hotels in Italy 9 hotels and resort hotels and
8 apartment hotels, with a total of 3,879 rooms
Location of hotels in Italy La Thuile (Val d'Aosta); Turin; Milan; Rome; Taormina, Giardini Naxos (Sicily); Villasimius (Sardinia)
Type of hotels three resort hotels; five 4-star hotels; seven 4-star residential hotels; one 2-star residential hotel
Booking online www.hotelbook.com
Convention bureau Turin Convention Bureau
Promotion outside Italy participation in trade fairs; fam trips with foreign tour operators; direct mailing; workshops in Italy including Art Cities Exchange in Rome, Buy Italia in Milan and BTC in Florence

Baglioni Hotels

 
prenotazioni@baglionihotels.com
www.baglionihotels.com
Vice-President Luca Magni
Sales manager Alessandra Bragoli
Number of hotels in Italy 8
Location of hotels in Italy Milan; Verona, Venice
Bologna; Florence, Punta Ala (Tuscany); Rome
Type of hotels three 5-star hotels; 4-star hotels in city centre
historic buildings; two resort hotels
Information and booking online yes
Promotion outside Italy Through representatives of The Leading Hotels of the World, Summit, JDB, International Sales MGR
 

Bonaparte Hotel Group

 

 
e-mail: info@bonapartehotelgroup.it
www.bonapartehotel.com
General manager Elena David
Sales director Daniele Giovenali
Hotels in Italy 8
Hotels abroad 1
Location of hotels in Italy Milan, Bergamo, Brescia, Lodi (Lombardy)
Type of hotels 4-star hotels; 14th-century castle with 4-star hotel annexed
Information and booking online Yes
Sales offices abroad it operates through Radisson SAS and Utell International
Promotion outside Italy Joint initiatives with Utell International offices; participation in fairs and workshops; advertising and promotional initiatives via corporate, meeting and incentive channels.
 

Boscolo Hotels

 

 
e-mail: boscolohotels@boscolo.com
www.boscolo.com
President Angelo Boscolo
Sales director Luigi Apicella
Hotels in Italy 10
Hotels abroad 5
Location of hotels in Italy Venice, Verona, Vicenza, Sottomarina (Veneto); Bologna; Florence; Rome; Trento (Trentino Alto Adige)
Type of hotels All hotels 4-star, apart from Venice (5-star historic residence); Trento, Rome and Florence (historic residences) Information and booking online Information already online; the booking service will be launched shortly
Sales offices abroad Paris and London
Promotion outside Italy through sales offices, trusted contractors and participation in international fairs
 

The Charming Hotels

 

 
res@charminghotels.it
www.thecharminghotels.com
Managing Director Luigi de Simone Niquesa
Sales manager Marianne Dorsch
Hotels in Italy 44
Hotels abroad 19
Location of hotels in Italy Merano (Trentino Alto Adige); Como, Gardone Riviera, Milan, Monza, Tremezzo (Lombardy); Portofino (Liguria); Cortina, Mira, Mogliano Veneto, Tremezzo, Venice (Veneto); Montegridolfo (Emilia Romagna); Florence, Montecatini Terme, Pietrasanta, Siena, Viareggio (Tuscany); Gubbio, Melezzole, Spoleto, (Umbria); Frascati, Rome, San Felice Circeo (Lazio); Loreto Aprutino (Abruzzo); Capri, Ischia, Naples, Ravello, Sorrento (Campania); Maratea (Basilicata); Brindisi, Savelletri di Fasano (Puglia); Palermo, Taormina (Sicily); Oliena, Porto Rotondo (Sardinia)
Type of hotels historic residences; 4- and 5-star hotels
Booking freephone numbers Germany: (0800)1808063; UK: (0800) 9176613; France: (0800) 913007; Belgium: (0800) 75683; Spain: (900) 936949; USA: (1888) 7700447
Sales offices abroad A sales office will shortly be opened in New York Promotion outside Italy Through mailing; sales blitz; public relations programmes; fam trips; press campaigns in foreign publications
 

Concerto

 

 
info@concertohotels.com
www.concertohotels.com
President Aldo Grassi
Sales & marketing director Laura Innocenti
Hotels in Italy 5
Location of hotels in Italy Florence, Forte dei Marmi (Tuscany); Rome
Type of hotels
4-star
Information and booking online yes
Sales offices abroad Golden Tulip Worldwide, Summit Hotel & Resort and Space Supranational
Promotion outside Italy Through representatives; participation in fairs and workshops; sales initiatives
 

Framon Hotels

 

 
framon@framon-hotels.it
www.framon-hotels.it
Managing Director Giuseppe Rosano
Sales director Paolo Gobetti
Hotels in Italy 15
Location of hotels in Italy Misurina (Friuli Venezia Giulia); Sestriere (Piedmont); Rapallo (Liguria); Florence; Agrigento, Caltagirone, Marina di Ragusa, Messina, Taormina, Taormina Mare, Trapani, Ustica, Valderice, Vulcano-Aeolian Islands (Sicily)
Type of hotels 3- and 4-star
Information and booking online Information on the web;
direct booking via e-mail
Sales offices abroad In partnership with SRS Worldhotels
 

Jolly Hotels

 

 
www.jollyhotels.it
President Vittorio Zanuso
Conference & incentive account manager Cristina Tasselli
Number of hotels in Italy 39
Number of hotels abroad 5
Location of hotels in Italy Lecco, Milan (Lombardy); Turin (Piedmont); Trieste (Friuli Venezia Giulia); Vicenza (Veneto); Genoa, La Spezia (Liguria); Bologna, Ferrara, Ravenna, Rimini (Emilia Romagna); Florence, Pisa, Siena (Tuscany); Ancona (Marche); Rome; Avellino, Caserta, Ischia, Naples, Salerno (Campania); Agrigento, Catania, Messina, Palermo, Syracuse (Sicily); Cagliari (Sardinia)
Type of hotels 4-star
Information and booking online Yes
Sales offices abroad Germany: tel. (0130) 827798; UK: tel. (0800) 7310470; France: tel. (0800) 258021; USA (except New York state): tel. (800) 221 2626; New York state: tel. (800) 247 1277; Canada: tel. (800) 237 0319
Promotion outside Italy Through its sales offices and via the Internet
 

Pregiohotel

 

 
pregioho@pregiohotel.com
www.pregiohotel.com
President Ugo Rendo
Director Giancarlo De Venuto
Hotels in Italy 19
Location of hotels in Italy Quarto d'Altino (Veneto); Ferrara (Emilia Romagna); Pienza (Tuscany); Città della Pieve (Umbria); Rome; Loreto Aprutino (Abruzzo); Capri, Lauro, Ravello, Telese Terme, Torre del Greco (Campania); Galatina, Gallipoli, Lecce, Turi (Puglia); Agrigento, Catania, Palermo (Sicily)
Type of hotels Luxury 4- and 5-star historic residences; 1 country house
ISO or other quality certificates Two hotels are working towards the ISO 9002 certificate
Information and booking online yes
Sales offices abroad France and Austria
Promotion outside Italy through trade fairs, exhibitions and participation in workshops
 

Sina Hotels

 

 
swa@italyhotel.com
www.sinahotels.com
President Bernabò Bocca
Sales Director Cinzia Panella
Hotels in Italy 6
Location of hotels in Italy Milan; Parma (Emilia Romagna); Florence; Viareggio (Tuscany); Rome; Perugia (Umbria)
Type of hotels three 5-star deluxe hotels; three 4-star hotels Information and booking online yes
Convention bureau Florence Convention Bureau
Promotion outside Italy through representatives, promotional trips and participation in trade fairs
 

Starhotels

 

 
starhotels@starhotels.it
www.starhotels.it
President Ferruccio Fabri
Meeting & conference manager Stefania Rizzo
Hotels in Italy 20
Hotels abroad 1
Location of hotels in Italy Bergamo, Milan (Lombardy); Turin; Trieste; Venice; Genoa; Bologna, Parma (Emilia Romagna); Florence; Rome; Naples
Type of hotels 4-star in Italy; 5-star deluxe abroad
Information and booking online yes
Promotion outside Italy through participation in fairs and workshops; direct marketing; promotions; marketing activities in collaboration with Utell International
 

Turin Hotels International

 

 
thi@thi.it
www.thi.it
President Amato Ramondetti
Group sales & marketing director Michele Pani
Hotels in Italy 11
Hotels abroad 4
Location of hotels in Italy Turin, Asti (Piedmont); Rapallo (Liguria); Catania, Palermo,Taormina (Sicily)
Type of hotels 4-and 5-star; historic residences; resort hotels Information and booking online www.thi.it/reservations
Convention bureau Turin Convention Bureau
Promotion outside Italy participation in tourism fairs and workshops; affiliation of hotels with big chains including Summit, Utell International, SRS-Worldhotels and Space Supranational